Get organized with Online Services

Life is busy. Take back your time with our secure online portal. You can manage your group policy from anywhere, at any time.

What you can do with Online Services

Access and update your auto policy

Manage your policy on the go. Add, store, remove or replace a driver or vehicle on your policy, and access your auto insurance liability slip (pink slip). Learn how to add your pink slip to your Apple Wallet.

Manage your home policy

Review your coverage details and update your homeowner, tenant or condo policy if your needs change.¹

Keep track of bills and payments

Managing your policy just got easier with our billing and payment dashboard. You can review your payment amount, your next payment due date and more.

File a home or auto claim

Get back to normal sooner. With Online Services, you can submit a claim, upload photos and documents, and track updates.

Download documents

Access all your documents, including your policy details, from one convenient and secure place. ²

Update your profile

Make changes to your profile and switch to paperless delivery. You’ll get notified when new documents become available. Discover the benefits of going paperless.

¹ Changes to your home policy can only be made outside of the 60-day period before your renewal.

² Not all policies and documents are available on Online Services.

Create an online account today

It’s convenient and secure. Register for Online Services.

Step 1: Have your policy number and name as it appears on your policy.

Step 2: Answer a few TransUnion Canada questions to verify your identity.

Step 3: Set up your account by entering an email and creating a password.

Step 4: Activate your account using a secure link sent to your inbox.

Always have your pink slip handy with Apple Wallet

Access your digital insurance slip (pink slip) for any vehicle where you’re the primary policy holder. You can even show it securely from your lock screen. Here’s how to add pink slips to Apple Wallet:

From your Apple device’s web browser, sign in to Online Services and go to the “Documents” page from the main menu.
From the “Documents” page, select your auto insurance policy.
Under “Digital insurance slip”, select “Add to Apple Wallet”.
You’re all set. Remember to download a new pink slip whenever your policy is updated; we’ll email you before we renew your policy.

Although this digital insurance slip is valid proof of insurance in most provinces and states, we recommend that you always keep a paper copy with you.

If you use an Android device, you can still access your pink slip through the app.

Download the mobile app

Take Online Services wherever you go. You can use our secure app to make a claim, access your auto insurance liability slip (pink slip) and more.

1. Sign in to Online Services and go to the “Documents” page.

2. From the “Documents” page, select your policy. Your policy details, including your policy number and downloadable documents, will be listed.

1. From your device’s web browser, sign in to Online Services.

2. Select “Get your pink slip” in the “Quick links” section.

From your device’s web browser, sign in to Online Services.

Payment schedules can be accessed by selecting any of the following:

“View billing and payments” in the “Quick links” section of the landing page

“Billing and payments” tab on the landing page

“Documents” tab on the landing page

Select “Reset your password” on the Online Services sign in page and enter the email linked to your account. We’ll send you a link to create a new password. If you are unsure which email is linked to your account, select “recover your email” and confirm your policy information to recover your email.

Have a question?

Contact us. Whether your need support with registering and signing in or choosing to go paperless, we’re happy to help. Call 1-855-446-2667 or email client_service_support@cooperators.ca.

Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the U.S. and other countries.

Google Play and the Google Play logo are trademarks of Google Inc.

Group home and auto insurance is underwritten by Co-operators General Insurance Company. Life insurance is underwritten by Co-operators Life Insurance Company. Automobile insurance is not available in British Columbia, Saskatchewan or Manitoba. This material is provided for informational purposes only. Please refer to your policy for applicable coverage details, limitations, and exclusions. In Quebec, a licensed insurance advisor is a Financial Security Advisor or a Representative.

Individual circumstances may vary. You may wish to contact the licensed insurer’s representative or a licensed insurance agent if you need advice about your insurance needs. cooperators.ca | 1-800-265-2662

Co-operators General Insurance Company and Co-operators Life Insurance Company are committed to protecting the privacy, confidentiality, accuracy and security of the personal information that we collect, use, retain and disclose in the course of conducting our business. Please refer to our privacy policy for more information.

Co-operators® is a registered trademark of The Cooperators Group Limited.