As our client, you come first at The Co‑operators. We're committed to ensuring you receive the client service you deserve. We always work hard to achieve this however we recognize there may be times where we may not deliver our services as planned. That's when you can turn to our designated company representatives to help resolve your concern.

You have two resources available:

• The Co-operators Service Review Panel
• General Insurance Ombudservice (GIO)

Note: Client issues must go through The Co‑operators complaint handling protocol including the Service Review Panel, if applicable, before GIO will mediate their concerns.